Articles and Quotes

Supply & Demand Chain Executive
"Customer Support Sourcing: Do It Right for the Results You Need" - February 2008

Enterprise Systems
"Avoiding Five Common Mistakes in RFID Implementations" - October 2007

Supply Chain Comment Newsletter:
"The Hidden Costs of Reverse Logistics" - May/June 2007

Reverse Logistics Magazine:
“Reverse Logistics – an Enterprise Issue” - May/June 2007

Logistics Today
"Looking Forward in Reverse" - July 2006

Product Development and Design Magazine
"Find a Hidden Treasure in Manufacturing" - June 06

Manufacturing Business Technologies Magazine
"Beyond Pricing and Procurement" - June 06
"Agile More Important Than Lean" - May 06

1 to 1 Magazine:
"Merger Mania - Don't Forget the Customer"- April 2006