//randomly load a hot topictopics = new Array();topics[0] = '<p>With customer support experience and satisfaction ratings plummeting in its most important product line, this $2B software company\'s concern was code red. Who would have thought that together we would mobilize the previously ineffective customer support offshore supply base to five times reduction in negative support experiences?' + ' <a class="continues" href="http://resultsgroup.com/cs_intuit.html">&lt;more&gt;</a> <more></p>';topics[1] = '<p>With unit production costs stuck on flat for five years, some people at this $1B company laughed when we said 10% reduction was achievable in short order.  So together we reduced them 20% - and wound up saving their best customer in the process! ' + ' <a class="continues" href="http://www.resultsgroup.com/cs_harland.html">&lt;more&gt;</a> <more></p>';index = Math.floor(Math.random() * topics.length);document.write(topics[index]);