TRG Update – November 2009
Welcome to The Results Group's quarterly update. With our passion for your success comes our commitment to helping you deal with the important challenges and opportunities you face. This issue focuses on the results achieved by one of our recent clients in establishing effective Supply Chain operations with lower costs. Please contact us for further information on this or other topics. Email TRG.
Client Results
Your firm is building a new software category, enlisting word-of-mouth as a key part of marketing strategy. Unfortunately, the call center is flooded with questions from early market customers concerned about late shipments. With the root causes of these problems not yet identified, disappointing these critical early customers could nevertheless undermine your attempts to realize huge market potential. This entrepreneur's nightmare was the situation faced by Posit Science and their exciting Brain Fitness offerings.
TRG and Posit Science rapidly put fulfillment operations on a solid footing:
- Raised on-time-delivery from 40% to a sustained 99%-plus, in one month
- Restored customer confidence and positive ordering experience
- Eliminated fulfillment-related complaints and associated costs
- Established a scalable and efficient base for expected business growth
Many of the fulfillment issues were caused by insufficient process discipline in defining and bringing new offerings to market along with execution shortcomings in the supply chain. TRG helped transform these problems into success by leveraging expertise and experience in supply chain, product introduction and organizational development:
- Established closed loop supply chain triage and fulfillment metrics for immediate resolution to fulfillment performance issues
- Corrected Bills-of-Material and rationalized saleable items
- Defined and instituted a simple yet powerful product definition and introduction process
- Implemented the Arena Solutions on-demand Product Lifecycle Management (PLM) system in 8 business days
- Established a scalable supply chain and operational model
- Taught and promoted the use of a systematic problem solving approach employed by several Posit Science cross-functional teams
Steven Aldrich, Posit Science CEO, said that "TRG's positive impact with our company was both strong and fast. They made a big contribution to increasing customer satisfaction and profitability. Most importantly, TRG enabled us to raise the capabilities of our people, processes and systems as a solid basis for our continued growth."
To read more Client Results - go to www.resultsgroup.com
New Clients/Projects
Lam Research: Project management - Supply Chain
Haier Group: Factory and Supply Chain Modularization - Supply Chain
Intuit: Configuration management - Product Development/Introduction
To find out more about TRG’s recent projects and clients – see Client Results at www.resultsgroup.com
TRG in the News -
TRG's thought leadership was highlighted on the cover of the current issue of CSCMP's Supply Chain Quarterly magazine. Bill Schneiderman's article on why Supply Chain Executives should take a leadership role in the Green Charge focuses on how becoming a Green Enterprise leads to profits and the greatest impact on reducing carbon footprint. Highlights from the article are below.
Cover Story - Why You Should Lead the Green Charge!
by Bill Schneiderman
Should your company be proactive or reactive?
How can your organization be set up to drive meaningful improvements and not just showcase projects?
Who should lead the charge? Business leaders or Sustainability czars?
For insights and answers to these and other questions, Read the full article...
"Copyright 2009 by CSCMP's Supply Chain Quarterly (www.SupplyChainQuarterly.com), a division of Supply Chain Media LLC. Reprinted with permission."
- Strategic Sourcing and standardized components
- Standard logistics workflows
- On-site logistics management team
- Demand Pull production control
- Inventory management system with bar-coding
TRG Up Front
TRG recently spoke at the following events:
Lean Construction Institute - Northern California Chapter Meeting
Developing a Lean Supply Chain:
Maximizing Value and Minimizing Waste from Prefabrication through Site Installation
Mike Sulaver presented, along with Stephanie Jones-Lee from DPR Construction and Bruce Nelson from Hensel Phelps Construction, results of a team that Mike led made up of representatives from 3 general contractors, the construction management joint venture, and ICR Lean Supply. The team developed strategic sourcing and logistic processes and architected supporting inventory management and production control systems that will reduce waste and costs by utilizing lean principles in sourcing and logistics.
The resulting plan included:
In Closing
We focus on turning today's challenges into tomorrow's opportunities and take pride in making rapid improvements in business performance by "delivering results" that are operationally embraced by our clients. For new and actionable insights on your business, contact us at either 650-234-9979 or 949-651-1600 or visit our website at www.resultsgroup.com
Bill Schneiderman  |
Kevin J. Steele  |
Mike Sulaver |
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15615 Alton Parkway, Suite 450 Irvine, CA 92618 Phone: 949-651-1600 |