TRG Update – November 2009    

Welcome to The Results Group's quarterly update. With our passion for your success comes our commitment to helping you deal with the important challenges and opportunities you face.  This issue focuses on the results achieved by one of our recent clients in establishing effective Supply Chain operations with lower costs.  Please contact us for further information on this or other topics. Email TRG.

Client Results  

Posit ScienceYour firm is building a new software category, enlisting word-of-mouth as a key part of marketing strategy.  Unfortunately, the call center is flooded with questions from early market customers concerned about late shipments.  With the root causes of these problems not yet identified, disappointing these critical early customers could nevertheless undermine your attempts to realize huge market potential.  This entrepreneur's nightmare was the situation faced by Posit Science and their exciting Brain Fitness offerings.

TRG and Posit Science rapidly put fulfillment operations on a solid footing:

Many of the fulfillment issues were caused by insufficient process discipline in defining and bringing new offerings to market along with execution shortcomings in the supply chain.  TRG helped transform these problems into success by leveraging expertise and experience in supply chain, product introduction and organizational development:

Steven Aldrich, Posit Science CEO, said that "TRG's positive impact with our company was both strong and fast.  They made a big contribution to increasing customer satisfaction and profitability. Most importantly, TRG enabled us to raise the capabilities of our people, processes and systems as a solid basis for our continued growth."

 To read more Client Results - go to www.resultsgroup.com

In Closing

We focus on turning today's challenges into tomorrow's opportunities and take pride in making rapid improvements in business performance by "delivering results" that are operationally embraced by our clients. For new and actionable insights on your business, contact us at either 650-234-9979 or 949-651-1600 or visit our website at www.resultsgroup.com 

Bill Schneiderman
Kevin J. Steele
Mike Sulaver

 

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Phone: 650-234-9979
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